Summary
These terms govern your purchases on African Mall. Please read them carefully.
1
Product Quality
AICEL SUPERMARKET will supply high-quality products from leading stores across the nation, with whom we have collaborations.
2
Product Packaging
Products will be delivered in the carrier bags provided by our partner stores.
3
Complaints
All complaints should be directed to AICEL SUPERMARKET, not to our partner stores.
4
Refunds
AICEL SUPERMARKET will refund you only if we incorrectly posted a product on our website.
5
Order Cancellation
Once an order is confirmed, it cannot be cancelled.
6
Product Exchange & Refund
We do not exchange products; refunds will only be made if the mistake is ours.
7
Cash on Delivery
Ordering cash on delivery and failing to pay is considered theft and will result in prosecution, and you will be liable for all related legal fees.
8
Delivery Time
Normal delivery time is around an hour, but delays may occur due to factors beyond our control, such as traffic or heavy rains.
9
Delivery Requirements
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Keep your phone open during delivery.
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Ensure someone is at the delivery location to receive the order.
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A 10-minute waiting time will be allowed.
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If the order returns undelivered, you'll be charged double the delivery cost.
10
Product Representation
Images may slightly differ, but the content and size are exactly as displayed on the website.
11
Customer Satisfaction
We aim to provide an online shopping experience that meets your satisfaction.